This year, “3·15†puts the after-sales problem of automobiles and their parts and components on the “watch of concernâ€, triggering collective “tug†for owners of such problems. The reporter compiled complaints about the quality of tires and after-sales issues in recent days.
Goodyear: Tire Bag Dealer Rejects Handling
The Jiangsu owner Mr. Li filed a complaint on the Tencent Auto Complaint Platform on March 9. He purchased four Goodyear 19555R15 Anji tyres last year. The tires in the course of the use of drums continue to appear, there are already three problems. After he repeatedly reported to the seller, he was not resolved.
Kumho: New car tire bulge 4S shop shirk
Mr. Xie, the Shanxi owner, filed a complaint with the Tencent Auto Complaint Platform. He said that his new Hyundai Rena ran for 4,000 kilometers and the Kumho Tire appeared to be indented. 4S shop call, 4S shop said tires only 3,000 km.
Michelin: Difficult to identify new tires
Mr. Cao, the owner of Jilin Motors, complained on March 8 that he had purchased four XM2 tires in the Michelin "Changjia Store" on February 24 this year, 810 yuan. On March 4, he found a left front wheel kit. After the sale of Michelin, the after-sales staff had a visual inspection of the tires and stated that they were caused by the use of the problem of "bead compression line breakage."
In accordance with the Product Liability Act, the burden of proof on automobiles and parts is reversed. Therefore, owners require further tests in addition to visual inspection as a basis to support their conclusions, but they are rejected. Mr. Cao again called the Michelin 400 customer service phone. The other party repeatedly emphasized that the test result was acknowledged by Michelin. Owners asked them to do further tests, such as rubber material properties testing, humidity testing, wear resistance, pressure testing, aging experiments, etc., to prove that their tires have no quality problems, and no consensus has been reached.
4S shop: Tire cracks are not quality issues
Mr. Jiang, Liuyang, Hunan, said that when he bought the vehicle on December 30 last year, in less than a month, he found a crack in one of the tires. At that time, he went to the 4S shop to ask. The staff told him that there was nothing that might have been crushed by the stones during the ride.
"But these days, the first two tires have similar cracks. The longest one is almost a centimeter. Even the steel wire inside the tire can be seen." Mr. Jiang said. Now that he has ran three 4S stores, the 4S shop is said to be crushed by the stone every time. It has no impact on the vehicle, and these cracks are not a quality problem. Only the occurrence of breakage or bagging is considered.
For the relatively large crack, the person in charge said that the tire manufacturer who will be photographed and issued to Chongqing in accordance with the regulations will be determined by the manufacturer’s experts as a quality issue. If it is determined that the tire does have quality problems, it will be immediately replaced by Mr. Jiang for free. . Moreover, Mr. Jiang’s tires have exceeded one month or within 2,000 kilometers, so he is not in the “Three Guarantees†period.
"If there are doubts about the quality of tires, you can also go to the relevant quality inspection department for quality assessment." The person in charge of the 4S shop said.
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